Shipping policy
SHIPPING POLICY
Shipping destinations
Paw & Loom currently ships to Australia, New Zealand, the United States, Canada and the United Kingdom.
Shipping cost
We offer free standard shipping to all currently supported destinations. Any available shipping charges will be clearly displayed at checkout before payment.
Processing and delivery times
Please allow time for your order to be processed before dispatch. Standard delivery is estimated to take 7–15 business days after dispatch.
Delivery times are estimates and are not guaranteed. Weekends, public holidays, customs processing, severe weather, carrier disruptions and other circumstances outside our control may cause delays.
Order tracking
Where tracking is available, you will receive an email containing your tracking details after your order has been dispatched. Tracking information may take several business days to update after it is issued.
Multiple packages
If an order contains multiple items, they may be shipped separately and arrive at different times. You will not be charged additional shipping fees when we split an order into multiple packages.
Incorrect addresses and order changes
Customers are responsible for providing a complete and accurate delivery address at checkout. If you need to correct your address, contact us as soon as possible at hello.pawandloom@gmail.com.
We cannot guarantee that an address can be changed after an order has been processed or dispatched. Paw & Loom is not responsible for delays, failed delivery or loss caused by an incorrect or incomplete address supplied by the customer.
Customs, duties and taxes
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not controlled by Paw & Loom.
Delayed, lost or damaged orders
If your tracking has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery window, contact us at hello.pawandloom@gmail.com with your order number.
If your order arrives damaged or you receive an incorrect item, contact us promptly and include your order number and clear photographs so we can investigate and help resolve the issue.
Delivery confirmation
An order may be considered delivered when the shipping carrier records it as delivered to the address provided at checkout. If tracking shows delivered but you cannot locate the package, check around the delivery location and ask household members or neighbours before contacting the carrier and Paw & Loom.
Contact us
For questions about shipping or delivery, contact:
Paw & Loom
Email: hello.pawandloom@gmail.com
Location: New South Wales, Australia