Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Paw & Loom. The terms “we”, “us” and “our” refer to Paw & Loom, an online store operated from New South Wales, Australia.
These Terms of Service govern your access to and use of our website, products, content, features and related services. Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products.
By visiting our website, creating an account or placing an order, you agree to these Terms of Service and the policies referenced in them. If you do not agree, please do not use our website or services.
Nothing in these Terms excludes, restricts or modifies any consumer right or remedy that cannot legally be excluded.
SECTION 1 – ELIGIBILITY AND ACCOUNTS
You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to make a purchase from our store.
You agree to provide accurate, current and complete information when using our website or placing an order. You are responsible for maintaining the security of your account credentials and for activity conducted through your account.
You must not use our products or services for an unlawful or unauthorised purpose.
SECTION 2 – PRODUCTS AND INFORMATION
We make reasonable efforts to present our products accurately, including their appearance, colour, dimensions, features and intended use. Colours and appearance may vary slightly depending on your device, screen settings, lighting and product batches.
Product descriptions, images, prices and availability may be updated without prior notice. We may discontinue a product or limit quantities where reasonably necessary.
Our products must comply with applicable consumer guarantees. Nothing in these Terms limits your rights if a product is faulty, unsafe, materially different from its description or otherwise fails to meet a mandatory consumer guarantee.
SECTION 3 – ORDERS
Submitting an order is an offer to purchase. An order is accepted after payment is successfully processed and we confirm the order.
We may reject or cancel an order where reasonably necessary, including where:
• payment cannot be authorised;
• information appears incorrect or fraudulent;
• a product is unavailable;
• a pricing or listing error has occurred;
• delivery is unavailable to the supplied address; or
• the order appears intended for unauthorised resale.
If we cancel a paid order, we will refund the affected amount to the original payment method.
Please review your order carefully before submitting it. Contact hello.pawandloom@gmail.com promptly if you need a correction or cancellation. Changes cannot be guaranteed after fulfilment begins.
Returns and refunds are handled according to our Return and Refund Policy:
https://pawandloom.myshopify.com/policies/refund-policy
SECTION 4 – PRICES, PAYMENT AND TAXES
Prices are displayed in the currency selected or shown at checkout. The final amount payable will be displayed before you complete your purchase.
Prices, discounts and promotions may change without notice. Changes will not affect an order already accepted unless an obvious error has occurred.
You agree to provide accurate payment and billing information and confirm that you are authorised to use the selected payment method.
Applicable taxes will be calculated or displayed where required. International customers may be responsible for customs duties, import taxes or other government charges imposed by their destination country unless checkout expressly states that these charges are included.
SECTION 5 – SHIPPING AND DELIVERY
We currently ship to Australia, Canada, New Zealand, the United Kingdom and the United States.
Standard shipping is free. The estimated delivery time is 7–15 business days after an order has been processed.
Delivery times are estimates and may be affected by carrier delays, customs processing, severe weather, public holidays or other events outside our reasonable control. We will provide available tracking information and assist customers with delayed, lost or undelivered orders.
You are responsible for providing a complete and accurate delivery address. Contact hello.pawandloom@gmail.com as soon as possible if a correction is required. Address changes may not be possible after fulfilment begins.
Nothing in this section excludes or limits any rights or remedies available under applicable consumer law.
Additional information is available in our Shipping Policy:
https://pawandloom.myshopify.com/policies/shipping-policy
SECTION 6 – RETURNS, REFUNDS AND CANCELLATIONS
Eligible change-of-mind returns may be requested within 30 days after receiving an order, subject to the conditions in our Return and Refund Policy.
Separate rights may apply when a product is faulty, damaged, unsafe, incorrect or materially different from its description. Mandatory consumer rights are not limited by the voluntary 30-day return period.
Orders may only be cancelled before processing or fulfilment begins. We cannot guarantee cancellation after an order has been submitted for fulfilment.
Please review our Return and Refund Policy before requesting a return:
https://pawandloom.myshopify.com/policies/refund-policy
SECTION 7 – INTELLECTUAL PROPERTY
The website and its content—including its branding, design, text, graphics, photographs, videos, icons and arrangement—are owned by or licensed to Paw & Loom, Shopify or the relevant rights holder and are protected by applicable intellectual-property laws.
You may access the website for personal, non-commercial shopping purposes. You must not reproduce, distribute, republish, sell, modify or commercially exploit our website content without prior written permission from the relevant rights holder.
Product names, photographs or other materials belonging to manufacturers, suppliers or service providers remain the property of their respective owners.
SECTION 8 – REVIEWS, FEEDBACK AND USER CONTENT
If you submit a review, photograph, comment, suggestion or other content, you confirm that:
• the content is truthful and based on your genuine experience;
• you own it or have permission to submit it;
• it does not violate another person’s rights;
• it is not unlawful, misleading, defamatory, abusive or obscene; and
• any incentive or compensation connected with the submission has been disclosed.
You grant Paw & Loom a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display submitted content for operating and promoting our store.
We may moderate or remove content that breaches these Terms or applicable law. We will not knowingly present fabricated customer reviews as genuine reviews.
SECTION 9 – THIRD-PARTY SERVICES AND LINKS
Our website may provide access to services, payment methods, applications, tools or links operated by third parties.
Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party websites or services that we do not control, except where responsibility cannot legally be excluded.
Please review the applicable third party’s terms before using its services.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
Paw & Loom is powered by Shopify, which provides the ecommerce platform used to operate this store.
Purchases made through our store are transactions directly between you and Paw & Loom. Shopify is not the seller of our products and is not responsible for fulfilling Paw & Loom orders.
Shopify may collect and process personal information as described in its privacy policies and our Privacy Policy.
SECTION 11 – PRIVACY
We collect, use and disclose personal information in accordance with our Privacy Policy and applicable privacy laws.
Our Privacy Policy is available at:
https://pawandloom.myshopify.com/policies/privacy-policy
Information may be processed by Shopify, payment providers, fulfilment partners, delivery carriers and other service providers where reasonably necessary to operate the store, process payments, fulfil orders, prevent fraud and provide customer support.
SECTION 12 – ERRORS AND AVAILABILITY
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping charges or delivery estimates.
We may correct errors and update information when identified. If an error materially affects an order already placed, we will contact you and provide an appropriate option, which may include confirming the corrected order or receiving a refund.
We do not knowingly accept payment for products that we know cannot be supplied.
SECTION 13 – PROHIBITED USES
You must not use our website or services to:
• break any applicable law;
• infringe intellectual-property, privacy or other legal rights;
• submit false, fraudulent or misleading information;
• distribute malware or harmful code;
• interfere with website security or operation;
• collect another person’s information without authority;
• send spam, phishing messages or unauthorised promotions;
• impersonate another person or organisation;
• scrape, copy or commercially exploit website content without permission; or
• harass, threaten, abuse or harm another person.
We may suspend or restrict access where we reasonably believe these Terms, applicable law or website security have been violated.
SECTION 14 – DISCLAIMER OF WARRANTIES
We aim to keep our website available, secure and accurate, but we cannot guarantee that access will always be uninterrupted or error-free.
To the extent permitted by law, the website and general website content are provided on an “as available” basis.
Nothing in this section excludes, restricts or modifies any statutory guarantee, warranty, condition, right or remedy that cannot legally be excluded, including rights under the Australian Consumer Law.
SECTION 15 – LIMITATION OF LIABILITY
To the extent permitted by law, Paw & Loom is not liable for indirect or consequential loss arising solely from the use or inability to use the website.
This limitation does not apply where liability cannot legally be excluded or limited. It does not restrict rights relating to faulty, unsafe or misdescribed products, personal injury caused by negligence, fraud, or any other mandatory consumer protection.
Where the law permits liability to be limited, our liability will be limited only to the extent considered fair and lawful in the circumstances.
SECTION 16 – INDEMNITY
To the extent permitted by law, you agree to compensate Paw & Loom for reasonable losses arising directly from your unlawful use of the website, infringement of another party’s rights, or material breach of these Terms.
This section does not require you to compensate us for losses caused by our own unlawful conduct, negligence or breach of mandatory consumer obligations.
SECTION 17 – TERMINATION
You may stop using our website at any time.
We may suspend or terminate access where reasonably necessary to protect the store, customers or service providers, or where a user materially breaches these Terms or applicable law.
Provisions that by their nature should continue—such as intellectual property, privacy, liability and governing law—will survive termination.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary. The remaining provisions will continue to apply.
SECTION 19 – WAIVER
If we do not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.
SECTION 20 – ENTIRE AGREEMENT
These Terms and the policies referenced in them form the agreement governing your use of our store and replace earlier versions relating to the same subject matter.
Nothing in this section excludes representations or rights that cannot legally be excluded.
SECTION 21 – ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our written consent.
We may transfer our rights or obligations as part of a legitimate sale, restructure or transfer of the business, subject to applicable law and without reducing your existing consumer rights.
SECTION 22 – GOVERNING LAW
These Terms of Service are governed by the laws of New South Wales, Australia.
Nothing in these Terms excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law and any mandatory consumer protections that apply in the customer’s country.
SECTION 23 – HEADINGS
Headings are included for convenience and do not limit or otherwise affect the interpretation of these Terms.
SECTION 24 – CHANGES TO THESE TERMS
We may update these Terms by publishing a revised version on this page.
Where required by law, we will provide notice of material changes. Changes will apply from the stated effective date and will not remove rights already attached to an accepted order.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
Paw & Loom
Email: hello.pawandloom@gmail.com
New South Wales, Australia